We Ensure it Works
Quick commissioning of your test appliance is just as important to you as long and reliable operation. We will support you in this with our various services which you can combine and use specifically to your requirements.
We have aligned our Service-on-demand carefully to your requirements: We offer you fast reaction times for any repairs and short delivery times for replacement parts through our replacement part stock. We will assure you of a replacement part provision guarantee of ten years for your appliance.
- Fast response times for repairs
- Short delivery times for spare parts
- Spare parts supply guarantee of ten years for your unit
You need support? We are happy to help you!
In order to help you in the best possible way, we first need information from you.
For your individual problem solution, download the service request or service order and fill out the form completely. Take photos or screenshots of the problem and send everything together, mentioning the system number in the subject line, to email@example.com.
his gives us the opportunity to use preparatory steps to make a phone call or team viewer session as short as possible.
Please call only when we ask you to do so. It may be that all contact persons are in talks, and you have to wait. We can respond most quickly if you send us your request by e-mail!
You will receive a ticket number in the form SRXXXX for a service request (Service-Request) and a confirmation number in the form SOXXXX for a service order (Service-Order).
Our trained specialist personnel will be able to answer many of your questions over the telephone, and our Remote Support with direct switching into the appliance and fault analysis and rectification has proved itself where there are any interruptions or fault notifications. We use a test rig specific ticketing system to record and archive our support.
Telephone: +49 (0) 7245 - 80475-75
The constant further development of the software that is important to you makes updates unavoidable. You can get from us either an Update-on-Demand for the inotech Meter Calibration Software or an update service contract with a new software release annually.
Our modernisation of a test rig installed for you some time ago increases the performance and prolongs the operational life. You benefit from the further development of the mechanical construction and from the latest PC generation and the most current version of the inotech Meter Calibration Software.